Refund policy

Last Updated: August 17, 2026

At Woventia, we want you to feel confident in every purchase. If something isn’t right, eligible items may be returned within 30 days of delivery, subject to the conditions below.

1. Return Period

Woventia accepts eligible returns within 30 calendar days from the date your order is delivered.

After the 30-day period has passed, we generally cannot accept a return.

2. Return Conditions

To be eligible for a return, an item must:

  • Be returned within 30 days of delivery.
  • Be unused and unworn.
  • Be in its original condition.
  • Have all original tags attached, when applicable.
  • Include its original packaging, when applicable.
  • Be free from stains, odors, damage, washing, alterations, or other signs of use.
  • Be accompanied by the order number or other proof of purchase.

Woventia reserves the right to refuse a return if the item does not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return unless required by applicable law:

  • Final-sale items clearly identified as final sale at the time of purchase.
  • Personalized or customized products.
  • Gift cards.
  • Items that have been worn, washed, altered, damaged, or otherwise used.
  • Items missing original tags or packaging where those are required for return eligibility.

Any product-specific return restrictions will be clearly identified on the applicable product page.

4. How to Request a Return

To request a return, email woventia@gmail.com within 30 days of delivery.

Please include:

  • Your full name.
  • Order number.
  • Item(s) you wish to return.
  • Reason for the return.
  • Photographs if the item is damaged, defective, or incorrect.

Do not send an item back before receiving return instructions from Woventia.

5. Return Shipping

Unless an item is defective, damaged, incorrect, or otherwise covered by applicable law, the customer is responsible for return shipping costs.

Woventia is not responsible for return packages that are lost or damaged while being shipped back to us. We recommend using a shipping service that provides tracking.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact woventia@gmail.com as soon as reasonably possible.

Please provide your order number and photographs showing the issue.

After reviewing the situation, Woventia may provide a replacement, exchange, store credit, or refund, as appropriate.

7. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Your bank or payment provider may require additional time to process the refund and make the funds available.

Original shipping charges are generally non-refundable unless the return is due to an error by Woventia, a defective product, or otherwise required by applicable law.

8. Exchanges

Woventia may offer exchanges depending on product availability.

If the requested replacement is unavailable, you may be offered another appropriate resolution, such as a refund or store credit.

9. Order Cancellations

If you need to cancel an order, contact woventia@gmail.com as soon as possible.

Because orders may be processed quickly, we cannot guarantee that cancellation requests can be completed before an order enters fulfillment or ships.

Once an order has shipped, it may no longer be eligible for cancellation and may instead need to be returned under this policy.

10. Contact

For questions about returns or refunds:

Woventia
Email: woventia@gmail.com
Website: woventia.com